Why ACT for Remote Service Desk Support?
Your network infrastructure is critical to your business. With ACT’s Canadian-based near-shore service desk, help is available 24/7/365. Our best-in-class service desk monitors your network 24 hours a day and our skilled technicians are available any time to keep your systems running at maximum efficiency.
Common Challenges
Businesses face many challenges when it comes to integrating digital assets, tracking users and resolving issues like printer problems and remote worker access. ACT's Remote Service Desk offers 24/7/365 coverage to help you resolve issues and maintain your network.
Numerous Requests
Your in-house team is overwhelmed by numerous requests from different channels taking time from core IT initiatives.
Recurring Issues
Recurring IT issues can be caused by difficult-to-diagnose systemic problems that can waste company resources.
Long Resolution Times
If your IT team is occupied, long resolution times can impact productivity and morale.
Problems Keeping Track of Company Assets
With tablets, smartphones, printers, laptops, desktop systems, and network infrastructure, it can be difficult to keep track of, secure, and maintain company assets.
ACT Business Solutions
ACT's remote service desk is best in class and staffed 24/7/365 by highly qualified professional service technicians. With over 20 years of experience supporting customers across many verticals with a focus on the insurance and financial industries, ACT's service desk functions as an extension of your team. Services include:
ACT’s Service Desk is Driven by SLAs
We will clearly define our roles and responsibilities to give you the peace of mind you deserve with a documented Service Level Agreement.
Quick Response Times
We provide best in class coverage. Our highly qualified staff can resolve your issues promptly and effectively.
Disaster Recovery Solutions
We offer complete backup and disaster recovery solutions. Our service desk will monitor your network and act immediately whenever there is an issue, whether it's a natural disaster or a cyberattack.
Business Outcomes
With ACT’s remote service desk business solutions, you’ll reduce downtime, increase productivity, and proactively maintain your network security and viability. If you have a problem any time of the day or night, our remote service desk is staffed by our highly trained professional team. We’re here and ready to help 24/7/365.
Want to learn more?
Contact an ACT representative and schedule a free, no-obligation IT assessment, today!
